Owner showed up on time. Within 15 minutes of scheduled appointment. I have had several home improvements done lately and to be this timely has been rare. Work was done quickly and neatly. Had area recently painted and needed only a little touch up after removal. The area is a foyer and not a lot of room for the machine and the guys to move around at the same time. So happy to report no damage. Owner was there the entire time and was very friendly. Would use company again if needed.